828.743.9900
FAQ

Q: Are my stored items insured?

A: Insuring your goods is highly recommended. First determine if your homeowners or renters insurance policy covers your possessions when storing outside of your primary residence. If the items are not covered, you can choose to obtain coverage at the time of your storage rental. Our manager will be able to inform you about rates and coverage options for insurance that we offer at all of our store through an outside partner provider.

Insurance coverage begins once you complete the enrollment form and pay the first month’s premium. The pay-as-you-go plan is paid monthly with your storage rent. Coverage will continue as long as you pay your storage rent and monthly insurance premium. Termination of the policy occurs when you terminate your storage rental or become 30 days delinquent in paying the policy premium.

Q: Are statements sent? And can I make payments automatically or online?

A: Monthly invoices are not sent out as a reminder to pay rent. Businesses can set up billing if it is requested. An easy form of payment is available that allows you to pay automatically by either a debit or credit card. Ask our on-site store manager at anytime and they will be happy to set this service up for you if you like.

You may also pay your rental payment online through our website. Check the “My Account” page to process online payments.

Q: When are you open? When do I have access to my storage unit?

A: We are open six days a week to serve you (excluding major holidays). Each store location has unique office hours, so please check the hours posted on the location that you choose for your storage needs.

You have access to your storage unit 365 days a year at all locations at any time.  We have an on-site self service kiosk to help with your payment and leasing needs outside of normal operating hours.